Can I place an order offline?
Yes, you can print out your invoice and mail it with payment or pay through PayPal to:
Sosa Martial Arts, Inc.
530 Pine Ct.
Altamonte Springs, FL 32714
or Call us at 386 – 574 -
4845
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How long does it take for my order to be processed?
Our goal is to process all orders as soon as payment confirmation has been made. Checks usually take 3 to 10 business days. After your order has been processed it will take 3 – 7 business to arrive within the continental United States.
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Can I cancel my order?
Provided that your order has not been
shipped the order may be canceled by emailing info@sosamartialarts.com. Any order that has been shipped will not be cancelled. It is our companies goals to process most orders within a 24 hour timeframe.
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Can I replace a piece of equipment that does not fit?
Our goal is 100% customer satisfaction. If you order a product that does not fit we will be happy to exchange it for a different size, however, it will be your responsibility to cover the shipping to us and the shipping cost of the new product.
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Do you ship international?
At this time we
are shipping to the 50 United States, Puerto Rico, and Canada.
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Do I pay Sales Tax?
Florida residents are the only customers that are required to pay sales tax.
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Is my personal information confidential?
Any information that is collected from your order is only for used by Sosa Martial Arts, Inc. We do not sell, share or provide any organization with your personal
information.
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Where are you located?
We are located at:
Sosa Martial Arts, Inc.
530 Pine Ct.
Altamonte Springs, FL 32714
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How long have you been in the martial arts profession?
We have been in the martial arts profession for the last 24 years.
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What is your return policy?
Please see our return policy listed in our information menu
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How
can I contact you with any questions?
We can be contacted by email:
info@sosamartialarts.com
Phone:
386-574-4845
Mail:
Sosa Martial Arts, Inc.
530 Pine Ct.
Altamonte Springs, FL 32714
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What are your business hours and when do you ship orders?
We process orders from
10:00 am until 6:00 pm Monday – Saturday
Orders are shipped Monday - Friday
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If I pay by check how long will it take for my order to arrive?
It usually takes 3 – 10 business days for a check to clear. Once the check has cleared your order will be shipped.
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Can you handle large volume orders?
Yes, we can handle large volume orders.
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Is my credit card information secure?
Yes, your credit card information is
taken by Linkpoint.com payment processor and is secured by the
internet standard SSL 128 bit encryption.
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Do you carry other products that are not listed in your web site?
Yes, if there is a product that you want and do not see it in our on-line inventory
Contact us and we will be happy to provide with all necessary information.
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Will you be adding more products to your site?
Yes, it is our goal to provide a full martial arts on-line catalog.
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Do you ship or hold partial orders?
We make every attempt to ship your order in full, however, if an item is not in stock or on backorder we will ship the bulk of your order and then ship at our cost the remaining portion of your order.
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What happens if my merchandise comes damaged right out of the box?
We apologize for this, but this does happen sometimes when merchandise is being shipped. First of all do not panic. Call us. Do not throw away anything including the box it arrived in. It will be used as evidence by the carrier to verify that it was mishandled. Please do not use the merchandise in any way. We may then arrange a replacement item to be shipped to you. Every instance will be determined on a case by case basis.
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